Shared Services Communication Specialist

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

JOB PURPOSE: The Shared Services Communications Specialist will be responsible for assisting stores and vendors with inquiries and resolving issues through various forms of communication. Responsibilities include handling escalations, researching and troubleshooting problems, and providing excellent customer service in challenging situations. The role requires knowledge of internal processes and a commitment to resolving issues efficiently. 

ESSENTIAL DUTIES AND RESPONSIBLITIES:  

• Assisting stores and vendors with general inquiries professionally, courteously, and helpfully.
• Resolves customer inquiries, complaints, and complex issues timely by phone, email, chat, and text. 
• Requires a general knowledge of internal processes, reconciliation of statements, posting invoices, creating payment journals, scheduling payments, importing invoices, and explaining remittance statements. 
• Well-developed customer service skills and a clear understanding of the company’s policy regarding escalations.  
• Utilizing various tools to research and troubleshoot to determine the appropriate solution to inquiries to resolve prior to escalation.
• Taking complete ownership and accountability by assisting, researching, and resolving issues quickly and accurately. 
• Demonstrates excellent customer service skills by handling challenging situations calmly and professionally.

QUALIFICATIONS:  

• 2+ years of Customer Service Experience
• General Accounting concepts and knowledge required
• Strong communication and time management skills
• An aptitude for problem-solving and solution driven.
• Able to maintain high-volume workload efficiently and timely.
• Able to execute several tasks simultaneously.
• Excellent data entry, typing, and computer navigation skills, including Excel. 
• Ability to demonstrate discretion and independent judgment when making decisions.
• An energetic, mature, positive person who thrives working independently as well as part of a large team.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.