Accounts Receivable Supervisor

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

JOB PURPOSE: As an Accounts Receivable (Field Support) Supervisor, your role is pivotal in ensuring a top-notch customer experience for our internal stores and external carriers. Your adept organizational skills will guide the team in managing their workload, delivering exceptional customer service while meeting key performance index measurements. Your swift and effective resolution of escalated customer concerns will significantly enhance customer satisfaction from the initial point of contact to the final resolution. Moreover, your leadership skills will inspire and assist associates through feedback and communication, fostering a culture of positivity and efficiency. Your leadership in collaborating with Operations, Business Development, Carriers and Tradet to effectively manage the accounts receivables for the organization while identifying process improvements to streamline department efforts will enhance customer satisfaction as well as reduce collections timing for the organization.

ESSENTIAL DUTIES AND RESPONSIBLITIES:
• Supervise and develop assigned Accounts Receivable team to achieve individual, team, and organizational goals.
• Provide leadership and guidance to Accounts Receivable staff, including training and coaching.
• Oversee the day-to-day operations of the Accounts Receivable team, including answering tickets, phone calls, messages, etc.
• Collaborate with Accounts Receivable colleagues in developing and applying tools, workflows, and policies.
• Collaborate with support resources to resolve customer issues and partner with others to resolve escalated issues timely and accurately.
• Cultivate a positive work environment within the Accounts Receivable team, emphasizing teamwork, customer service open communication, and a commitment to excellence.
• Delegate work assignments and provide continuous direction daily. Conduct weekly meetings with direct reports.
Corporate
• Compile department performance reporting on Key Performance Indicators.
• Demonstrate excellent organizational, time management, and problem-solving skills while showing exceptional attention to detail and accuracy.
• Assist with and lead special projects and assigned tasks.
• Interview, select and train highly skilled applicants to become high performing associates on the Accounts Receivable team.
• Build and support a culture that recognizes and celebrates high achievement.
• Implements and enforces systems, policies, and procedures.
• Develops positive working relations with stores and carriers.
• Coach employees on work performance, setting expectations, and job performance by regularly conducting coaching sessions.
• Prepare progressive corrective action documentation and escalate corrective action plans as needed.
• Demonstrate a strong understanding of internal controls, compliance requirements, and financial reporting standards.
• Perform month-end close responsibilities and tasks as assigned.

QUALIFICATIONS:

• 5+ years of Customer Service Experience
• 2+ years of experience leading a team in a fast-paced environment
• General Accounting concepts and knowledge required
• Strong communication and time management skills
• An Aptitude for problem-solving and solution driven.
• Able to maintain high-volume workload efficiently and timely.
• Able to execute several tasks simultaneously.
• Excellent data entry, typing, and computer navigation skills, including Excel.
• Ability to demonstrate discretion and independent judgment when making decisions.
• An energetic, mature, positive person who thrives working independently as well as part of a large team.

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.