Desktop Support Specialist

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

Position Summary:

The Information Technology Asset Management (ITAM) Specialist is responsible for the company-wide monitoring and execution of asset management processes and procedures to ensure a compliant and optimized IT hardware and software environment. The ITAM Specialist will work with IT management on building out and maintaining a sustainable ITAM capability across Crash Champions. Responsibilities include prior experience in ITAM and the functions that support asset life-cycle management. The desired candidate will be detail and task oriented while seeing the broader picture. The candidate will also manage IT assets throughout the lifecycle to include tracking, purchasing, imaging, shipping, and receiving, in order to resolve issues. This role drives standardization of asset management best practices and collaborates with internal IT teams, vendors, and business stakeholders to bring new assets into the company.

Individuals who thrive at Crash Champions exhibit the following success skills – Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focused. 

Candidates must be energetic and focused with a strong motivation to learn innovative technologies and processes. This position requires strong attention to detail, dedication, persistence, follow-up, effective utilization of provided resources and OBSESSIVE customer service.

• Inventory Auditing: Process items to ensure the appropriate allocation of company IT asset purchases, address discrepancies and work with vendors and internal stakeholders to resolve issues
• Policy Creation and Development: Participate in the development and maintenance of asset management policies, procedures, systems and measurements in order to manage the asset portfolio, identify risks, and control adherence
  • Write/Review SOPs: Use logic and rigorous troubleshooting methodology to solve difficult problems with effective solutions; Utilize learning opportunities and share with others; Create SOPs for sharing with the team, as applicable
• Cost Efficiency Reviewing: Assist in ensuring that software purchases are completed cost effectively and to licensing requirements
• Project Collaboration: Participate in projects and work efforts requiring procurement and vendor coordination such as moves and office remodels. Ensures own deliverables are completed on time and to expected level of quality
• Ship and Track: Responsible for the procurement and shipping of IT equipment, AMDB management, tracking and maintaining accurate inventory records and reorder points, and logistics including managing the incoming and outgoing shipments
• Perform Advanced Troubleshooting: Break/fix of computers, imaging computers, etc.
• Log, route, categorize and escalate Incidents/SRs
• Ensure requests are routed to proper resource in order to be resolved quickly and efficiently
• If issue is unknown, request assistance within ITSD Teams chat, then ITSD Manager, then ITSD DO
• Provide Outstanding Customer Service: Ensure each customer is satisfied with level of customer service provided; Clearly communicate status on problems and resolutions

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.