Manager, Accounts Receivable, Cash Application

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

JOB PURPOSE: The Accounts Receivable Manager will manage and oversee the Cash Applications portion of the Accounts Receivable department, ensuring accurate and timely processing of receipting, bank funds matching, payments, insurance carrier discrepancies, and accounting functions related to the Accounts Receivable functions. This role involves developing and implementing policies to improve efficiency and effectiveness within the Cash Applications systems and processes while upholding the highest level of customer service both internally with the Operations Team and co-workers as well as insurance carriers and partners. Leading a team, the manager will offer guidance, training, and support to maintain high performance and excellent service. Experience in transforming and succeeding in a large-scale shared services environment is essential.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Provide leadership and guidance to Accounts Receivable staff, including training, coaching, performance management and identify development opportunities.
• Oversee the day-to-day operations of the Accounts Receivable team, including payment processing, receipting and matching as well as customer service to ensure timeliness and accuracy.
• Collaborate with Accounts Receivable colleagues in developing and applying tools, workflows, and policies.
• Cultivate a positive work environment within the Accounts Receivable team, emphasizing teamwork, customer service open communication, and a commitment to excellence. Delegate work assignments and provide continuous direction daily. Conduct weekly meetings with direct reports.
• Interview, select and train highly skilled applicants to become highly performing associates on the Accounts Receivable team.
• Prepare progressive corrective action documentation and escalate corrective action plans as needed.
• Identify opportunities for automation and technological enhancements to improve the overall AR functions. Directly work on system and operational projects and implementations.
• Prepare and analyze Accounts Receivable reports for management, providing insights into AR aging, receipting, reserves, opportunity cash, cash flow, refunds, insurance carrier and shop adherence to process and performance. Prepare and present reports and forecasts to senior management on Accounts Receivable performance and initiatives.
• Ensure implementation of best-in-class Accounts Receivable processes, with multi location (600 +) processing payments at site level, including reconciliations, controls, exception tracking.
• Develop and implement policies and procedures to ensure timely and accurate processing of payments, receipting and bank funds.
• Manage insurance carrier relationships, including remittance, refunds, maintenance, and issue resolution.
• Exceptional attention to detail and accuracy, with excellent organizational, time management and problem-solving skills.
• Collaborate with other departments, such as accounting, operations, business development, training, learning development and accounts payable to resolve issues and improve processes
• Perform month-end close responsibilities and tasks as assigned, including but not limited to AR Reserves, reconciliation and accounting reporting as requested.
• Strong understanding of internal controls, compliance requirements, and financial reporting standards.

• Bachelor’s degree in Accounting, Finance, Business Management, or related field
• 5+ years of progressive experience in Accounts Receivable/shared services, including 3 years of management, people leadership, and performance evaluation of large teams
• Strong knowledge of Accounts Receivable processes, best practices, and regulatory requirements (e.g., Doubtful Collectability, GAAP)
• Excellent leadership and management skills, with the ability to set direction, motivate, and develop the Accounts Receivable team
• Strong analytical and problem-solving skills
• Excellent communication skills (written, verbal, and presentation) and interpersonal skills
• Proficiency in Microsoft Office Suite, Accounting software’s (Microsoft Dynamics365 (D365), CARS, Accounting Services, B2B Platforms etc.), and Fresh Desk ticketing platform

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties.  Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.